Red Roof Nursery

is registered with Ofsted (registration number EY558102)

ABOUT THE NURSERY

Red Roof Nursery is based in Clegwell & Hartleyburn Community Hub (CIO).

The Nursery is open from 8.45pm until 3.15pm weekdays, during term time.

You can download our last inspection report here

We are based at Clegwell & Hartleyburn Community Hub (CIO) and located in the Social Unit, which is known as the fifty pence shaped building, immediately behind Hebburn Comprehensive School. We currently have access to a large, secured Play and grassed area at the rear of the Social Unit and have access to all other facilities on the site.

Aims

At Red Roof Nursery we aim to provide a safe, secure, and relaxed environment, offering a range of activities to reflect the interests of the children in our care, whilst following the EYFS.

What we offer

Our Nursery follows the EYFS Principles, so the children are free to choose activities and resources as they wish. There will always be a selection of activities and resources available, including dressing up, home corner, craft, games, construction, physical play, cookery, reading, sing along and story time. Various other resources are available for the children to select from our equipment library.

What we provide

We provide healthy snacks, including fresh fruit and vegetables. We promote independence, by encouraging the children to prepare their own snacks, and to clear away after themselves. We use fresh ingredients and follow statutory guidelines. Fresh drinking water is always available. We meet individual dietary / food intolerance requirements and parental preferences wherever possible. We recognise the importance of healthy nutrition for children delivered in a calm, friendly setting. We allow children to decide when they are ready to eat, but request that food be consumed whilst sitting at the snack table.

Staffing

Our facilities are managed by the Trustees, CEO - James Trainer, Community Development and Facilities Business Manager - Emma Lowe and the Red Roof Nursery is staffed and managed by Nursery Manager Maxine Fisher, Deputy Manager Michelle Trainer and Nursery Officers Sara Isherwood & Gemma Poulton. In addition, we have apprentices and volunteer staff. We aim to provide a smooth transition between Nursery and Reception. All our staff have significant experience of working with children and undertake professional development training. All staff members are Enhanced DBS checked. We maintain a staff/child ratio as per Ofsted guidance.
All our staff have significant experience of working with children and undertake professional development training. All staff members are Enhanced DBS checked. We maintain a staff/child ratio as per Ofsted guidance.

Staff also have designated roles:

  • • Michelle Trainer - SEND Co-ordinator
  • • Michelle Trainer - Equalities and Inclusion Co-ordinator.
  • • Maxine Fisher - EYFS Key Person (Lead).
  • • James Trainer (Safeguarding Lead), Emma Lowe, Maxine Fisher & Michelle Trainer (Safeguarding Seniors).
  • • Michelle Trainer - Health and Safety Officer.
  • • Sara Isherwood - First Aid Co-Ordinator,
  • • Sara Isherwood - Fire Safety Officer.
  • • Michelle Trainer, Sara Isherwood & Gemma Poulton - EYFS Key Persons
If you have a query or concern at any time, please speak to a member of staff at the Nursery when you collect your child. If you prefer to arrange a more convenient time for a meeting, please contact the manager (contact details are at the back of this Handbook).

Organisation

Red Roof Nursery is run as a Not for Profit (Charity), employing many staff. We enjoy a close working relationship with parents and the local Feeder Primary Schools in order to ensure continuity for the children in our care, which allows us to provide a smooth transitional process, whilst maintaining good communication links.

Policies and procedures

The Nursery has clearly defined policies and procedures. Key points of the main policies are included in this Handbook. Copies of the full policies are kept at the Nursery and are available for parents to always consult.

Please return all completed Child Registration forms to

Clegwell & Hartleyburn (CIO). Mountbatten Avenue. Hebburn. NE31 2QP

or

Email: RRN@clegwellandhartleyburnch.org.uk

TERMS AND CONDITIONS

Admission

Our Club aims to be accessible to children and families from all sections of our local community, admission to the Nursery is organised by the Manager and we use a waiting list system when the need arises, the waiting list will be operated on a first come-first served basis, except for siblings who will have priority for the same days as a sibling already attending, see our Admission and Fees Policy for more details. We require a completed set of registration forms for your child before they can attend the Nursery. This information will be treated as confidential and will be stored appropriately. We cannot keep a place open for your child unless you complete a new registration form.

Payment of fees

Options to pay childcare: Tax Free childcare: You can get up to £500 every 3 months (£2,000 a year) for each of your children to help with the costs of childcare. If you get Tax-Free Childcare, the government will pay £2 for every £8 you pay your childcare provider via an online account. You can get Tax-Free Childcare at the same time as 30 hours free childcare if you’re eligible for both. This scheme has replaced the Childcare voucher scheme as of 5/10/2018. Please go to https://www.gov.uk/tax-free-childcare to find out more. 2-year funding (15 hours): For families in England, receiving some forms of support. 15 hours of free childcare per week (term time only) OR 11 hours per week (stretched to include holidays). Children can start the term after their 2nd birthday. To check eligibility please go to: https://www.gov.uk 3 – 4-year funding (15 hours): All 3 and four year olds are entitled to 15 free hours per week OR 11 hours per week (stretched to include holidays). Children can start the term after their 3rd birthday. 30 - hour funding (3 - 4-year-olds): 30 hours free childcare per week (term time only) OR 22 hours per week (stretched to include holidays). You, and any partner, must each expect to earn (on average) at least £125 per week (equal to 16 hours at the National Minimum or Living Wage). If you, or your partner, are on maternity, paternity, or adoption leave, or you’re unable to work because you are disabled or have caring responsibilities, you could still be eligible. You can’t get 30 hours free childcare if either you, or your partner, each individually expect to earn £100,000 or more. Children can start the term after their 3rd birthday. To check eligibility please go to: https://www.gov.uk Parents may also claim working tax credits to help pay for childcare. Please https://www.gov.uk to find out more.

Full Time (Term Time)

Monday to Friday 8:45am – 6:00pm

£58.50 Per Day 

Snack provided at After School Care

School Day (Term Time)

Monday to Friday 8:45am – 3:15pm

£39.50 Per Day 

For children aged 2, 3 & 4 years old, who are entitled to free educational hours.

Parent / Guardian to provide Packed Lunch for Child, No breakfast or evening meal provided.

Mornings (Term Time)

Monday to Friday 8:45am – 12:00pm

£24.50 Per Session

Book 5 Consecutive Sessions Per Week £100.00

Applies from April 2024 Intake  

Afternoons (Term Time)

Monday to Friday 12:00pm – 3:15pm

£24.50 Per Session

Book 5 Consecutive Sessions Per Week £100.00

Applies from April 2024 Intake 

Holiday Care

Monday to Friday 8:00am – 5:00pm

£27.00 Per Day

(Applies to Red Roof Nursery Children Only)

  • NB: Prices are correct as of April 2025.

Changes to days and cancelling your place

You must give us one month’s notice of termination, or of changes in attendance. If you need to change the days that your child attends, please contact the Manager. We try to accommodate such changes wherever possible.

Temporary changes

Please remember that we need to know if your child will not be attending the Nursery for any reason. If your child doesn’t attend a booked session, we will have to treat them as a ‘missing child’ unless you have notified us of their absence. If you know in advance of any days when your child will not be attending during the following week, please try to let the Manager know as soon as possible. In cases of illness or emergency when notice cannot be given, please call as soon as you can. Contact details can be found at the end of this Handbook.

Induction

You and your child are welcome to visit the Nursery before your child's first day, to familiarise yourselves with the setting and to help your child settle in. During your child’s first session time will be set aside for an induction. The induction will include running through the Nursery's rules and routines (including mealtimes, collection, children's meetings), and introducing your child to the staff and other children. See our Child Induction Policy for more details.

Arrivals and departures

A register is taken when children arrive in our care, and you must sign in your child and sign out your child each day when you collect them. We expect that your child will normally be collected by the people you have named on the Registration and nominated collections form. If you need a different person to collect your child on a particular day, you must notify us in advance and provide them with the Password you set up at registration. We will not release your child into the care of a person unknown to us without your authorisation. See our Arrivals and Departures Policy for more details. The Nursery finishes at 3.15pm, if you are delayed for any reason, please telephone the Nursery to let us know. A late payment fee of £5.00 per 15 minutes will be charged if you collect your child after the Nursery has closed. You will be required to pay for a full after School Care session at the appropriate daily rate price. If your child remains uncollected after 6.00pm [i.e., 30 minutes after your club closes] and you have not warned us that you will be delayed, and we have been unable to reach you or any of your emergency contacts, we will follow our Uncollected Children Policy and contact the Social Care team.

Child protection

We are committed to building a ‘culture of safety’ in which the children in our care are protected from abuse and harm. Any suspicion of abuse is promptly and appropriately responded to. We comply with local and national child protection procedures and ensure that all staff are appropriately trained. For more details see our Safeguarding Policy.

Equal opportunities

Our Nursery provides a safe and caring environment, free from discrimination, for everyone in our community including children with additional needs. • We respect the different racial origins, religions, cultures, and languages in a multi-ethnic society so that each child is valued as an individual without racial or gender stereotyping. • We will challenge inappropriate attitudes and practices • We will not tolerate any form of racial harassment.

SEND

We make every effort to accommodate and welcome any child with Send. We will work in liaison with parents or carers and relevant professionals to fully understand your child’s specific requirements. We will endeavour to accommodate all children of all abilities, whilst working within the Nursery’s limitations. Each case will be considered individually and risk-assessed to ensure everyone’s safety. Our staff training programme includes specific elements relating to children with Send. For more details on equal opportunities and send, see our Equalities Policy.

GENERAL INFORMATION

Behaviour (children)

We have a clear Behaviour Management Policy, a copy of which is distributed to all parents and carers: The Nursery promotes the ethos of care, consideration, and respect for everyone attending: children, staff, and visitors. We encourage appropriate behaviour through encouragement of good behaviour; emphasis on cooperative play and sharing; talking to children with the courtesy that we expect from them and engaging children in activities. The Nursery has procedures for dealing with unacceptable behaviour. We recognise that poor behaviour can occur from time to time for reasons that are not always evident, or because of Send. We will try to be flexible to accommodate such cases. However, if your child is violent, or if their behaviour poses an immediate danger to themselves or others, we will require you to collect them from the Nursery immediately. In exceptional circumstances, and only when all other attempts at behaviour management have failed, we reserve the right to permanently exclude a child from the Nursery. See our Suspensions and Exclusions Policy for full details.

Behaviour (adults)

We will not tolerate from any person, whether a parent, carer, or visitor: bullying; aggressive, confrontational, or threatening behaviour; or behaviour intended to result in conflict. Our Nursery is a place of safety and security for the children who attend and the staff who work here, and we reserve the right to ban anyone exhibiting inappropriate behaviour from our premises. See our Aggressive Behaviour Policy for more details.

Illness

We are unable to care for children who are unwell. If your child becomes unwell whilst at the Nursery, we will contact you and ask you to make arrangements for them to be collected. Please inform the Manager of any infectious illness your child contracts. If your child has had sickness or diarrhoea, please do not send him or her to the Club for 48 hours after the illness has ceased. See our Illness and Accidents Policy for more details.

Accidents and first aid

Every precaution is taken to always ensure the safety of the children, and the Club is fully insured. Our staff are trained in first aid and a first aid kit is kept on the premises. If your child has an accident whilst in our care, you will be informed when you collect your child. For full details see our Illness and Accidents Policy.

Medication

Please let the Manager know if your child is taking prescribed medicine. If your child needs to take medicine whilst at the Club, you will need to complete a Permission to administer medication form in advance. See our Administering Medication Policy for more details.

Complaints procedure

If you have any queries, comments or need to discuss any matters concerning your child, please feel free to speak your child’s key person, the Manager, or any other member of staff. Verbal complaints will be brought to the next staff meeting for discussion and action. All written complaints will be acknowledged within Seven working days of receipt and a full written response will be given within 28 days. A full copy of our Complaints Policy is available on request.

PLEDGE TO PARENTS

We value our relationship with parents/carers and are committed to working in partnership with you to provide top quality play and care for your children. We will:
  • • Always welcome you to discuss our work, have a chat or take part in our activities.
  • • Keep you informed of opening times, fees and charges, programmes of activities, menus, and procedures.
  • • Be consistent and reliable to enable you to plan with confidence and peace of mind.
  • • Share and discuss your child's achievements, experiences, progress, and friendships.
  • • Be available to discuss decisions about running the Nursery.
  • • Ask your permission for outings and special events.
  • • Listen to your views and concerns to ensure that we continue to meet your needs.
If you have a query or concern at any time, please speak to a member of staff at the Nursery when you collect your child. If you prefer to arrange a more convenient time for a meeting, please contact the manager (contact details are at the back of this Handbook).

Organisation

Red Roof Nursery is run as a Not-for-Profit Organisation (Charity), employing several staff. We enjoy a close working relationship with the local Feeder Primary Schools to ensure continuity of care, and to maintain good communication links.

Policies and procedures

The Nursery has clearly defined policies and procedures. Key points of the main policies are included in this Handbook. Copies of the full policies are kept at the Nursery and are available for parents to always consult.

Correspondence Address

Red Roof Kids Club
Clegwell & Hartleyburn Community Hub (CIO)
Mountbatten Avenue Hebburn NE31 2QP
Tel (Manager): 0191 4897575 (Option 3)

Staff

Red Roof Nursery Manager – Maxine Fisher

Nursery Officers – Michelle Trainer (Deputy Manager), Jo Carroll & Sara Isherwood

Early Years and Childcare Service

Children and Families Service
Town Hall & Civic Offices
Westoe Road
South Shields
Tyne and Wear
NE33 2RL
Tel: 0191 4271717

Ofsted

Piccadilly Gate
Store Street
Manchester
M1 2WD
Tel: 0300 123 1231